Guide to digital accessibility
Digital accessibility and user experience
Why accessibility matters to you too
Giving people with different needs and ways of interacting access to digital resources too.
Designing accessible websites, apps, documents and services means exactly this: making sure all content can be perceived, understood and used by everyone.
It isn't only about assistive technology or meeting legal standards: it's about being able to find information, fill in a form, buy, book, pay or use a service independently.
Without barriers.
The numbers behind digital accessibility
1.3 billion
People worldwide living with a significant disability, about 16% of the population.
Source: World Health Organization
95.9%
Home pages in the 2026 WebAIM sample with at least one detected WCAG failure.
Source: WebAIM Million 2026
An accessible experience works in many different ways
Not everyone sees, hears, reads or interacts with an interface in the same way.
An accessible digital service must therefore keep its information, structure and functionality when someone zooms in on the content, uses a keyboard, navigates with a screen reader, changes the contrast or needs more time and clarity to understand an interaction.
The WCAG organise these requirements around four principles: content must be perceivable, operable, understandable and robust.
The law on digital accessibility
Currently, the following entities are obliged to follow regulations:
Public administrations, for which Article 9 of the so-called “Stanca Law” assigns to the “responsible managers” (Art. 9 co. 1) of Public Service Providers the managerial and disciplinary responsibility for compliance with the rules for which administrative sanctions are provided.
Companies operating in Italy with an average turnover exceeding 500 million euros over the last three years, for which, following reports of inaccessibility by users to the competent authorities, a short deadline for compliance is set, failing which an administrative sanction of up to 5% of turnover may be imposed.
Check the regulationsWho Needs to Be Accessible:
In Italy the so-called 'Stanca Law' (Law 4/2004) requires WCAG 2.1 compliance from the following categories. Since 28 June 2025 they have been joined by the products and services covered by the European Accessibility Act, transposed by Legislative Decree 82/2022.
- Public administrations
- Public economic entities
- Transport companies
- Regional municipal companies
- Public law organisms
All entities benefiting from public funding or incentives for the provision of their services through information systems or the internet
An ongoing path towards inclusion
From the first check to document management, we are the service your company's digital experience needs.
Step 1 — Where you stand
Audits, analysis and tests build a baseline and show where the most significant barriers are.
Step 2 — Priorities
We turn the findings into a backlog ordered by impact, frequency and the importance of the tasks involved.
Step 3 — Fixing and verifying
In-house teams, suppliers and specialists work on the issues. The fixes are then verified again.
Step 4 — Documentation and monitoring
The statement, monitoring, training and internal processes make the status you have reached visible and help prevent new regressions.
Scan your site for free
Start your accessibility journey now: enter your site and find its accessibility issues against WCAG 2.1.
- Instant scan
- No credit card required
- WCAG 2.1 compliance standards